Only one attempt for delivery will be made. 0% refund to Bank account or 0% to Winni wallet applicable If cancellation request comes to Winni within 12 hours to the start of time slot selected - 100% of the order value will be deducted as cancellation charges.

NOTE - 100% refund can be requested in Winni wallet, where we waive off cancellation charges. If the cancellation request comes to Winni between 12 - 24 hours before the start of time slot selected then - 20% of the order value will be deducted as cancellation charges.

If the cancellation request comes to Winni before 24 hours to the start of time slot selected - 10% of the order value is charged as cancellation charges. Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by the customer in order placed. Unable to do so will lead to cancellation of the order and no refund will be made in case of perishable products like cakes, chocolates and flowers. We do not attempt to deliver again, but we would call recipient and sender to know if we can deliver their order to any neighbor or nearby place. What if the recipient is not available when the delivery person reaches there? Will you re-attempt delivery? Note: We don’t provide Cash on Delivery (COD) option.Ĥ. You can make your payment through net banking, Paytm, Paypal, Debit Card, Credit Card, Mobikwik and Winni Wallet. If you need help in finding the time slot for that day, please contact our customer support. In this case, that particular time slot is disabled to prevent taking any more orders. Sometimes we get a large number of orders for delivery at a particular time slot.

While placing the order, why do I see delivery time disabled? You can Track your order by clicking on 'TRACK ORDER' option on Main Website page or click on the shared link: 2.

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